Order, Shipping and After-Sales Support Policy

Thank you for your interest in our products. We are committed to providing our customers with a clear, convenient and reliable ordering experience. You are welcome to contact us via WhatsApp to discuss products, flavors, stock availability, prices and shipping options before placing an order.

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1. Minimum Order Quantity

In general, the minimum order quantity is 10 pieces per flavor. If you have special purchasing requirements, please contact us in advance. We will do our best to assist you based on stock availability and order conditions.

2. Stock Availability and Flavor Substitutions

Product inventory may change from time to time due to daily order activity, and certain flavors may temporarily become unavailable.

If a product or flavor becomes unavailable after your order has been confirmed, we will contact you as soon as possible. With your approval, we may replace it with another available flavor of the same product type and model. If you do not wish to accept a replacement, we will discuss alternative arrangements with you.

3. Shipping from European Warehouses

For products available in stock at our local European warehouses:

  • Prices generally include the product cost, warehousing fees, shipping fees and applicable taxes;
  • Delivery is available to selected European countries and regions, with an estimated delivery time of 3–5 days, excluding public holidays and exceptional circumstances;
  • The available destination countries, estimated delivery time and current stock availability will be confirmed by our customer service team when your order is placed;
  • Due to differences in local regulations and logistics conditions, delivery may temporarily be unavailable to certain countries or regions.

If you are unsure whether delivery is available to your country, please contact us via WhatsApp before placing your order. We will be happy to confirm this for you.

4. Shipping from Chinese Factories

For products shipped directly from our factories in China:

  • Prices generally do not include international shipping fees, import duties, VAT, customs clearance fees or other destination-related charges;
  • In principle, products may be shipped to countries and regions where the import and receipt of such products are permitted;
  • The actual shipping destination, shipping method and shipping cost will be confirmed separately based on the destination country and order details;
  • Customers are responsible for understanding and complying with the local regulations regarding the import, sale and use of the relevant products.

If you would like to check the shipping options for a specific country, please send us the destination country and city. We will check the available arrangements for you.

5. Payment Terms

To ensure that your order can be processed smoothly, payment is generally required before shipment.

At present, orders shipped from European warehouses mainly support bank cards issued by local European banks. Bank cards issued in the United Kingdom, Croatia, Vatican City and certain other countries or regions may not be supported by our current payment system.

If you experience any problems while making payment, please contact us. We will do our best to provide an available solution.

6. Delivery Information

To ensure successful delivery, please provide complete and accurate delivery information, including the recipient’s name, full address, postal code and telephone number.

Incorrect or incomplete delivery information may result in delivery delays, return of the package or unsuccessful delivery. Please carefully check all order details before making payment.

7. Delivery Issues and After-Sales Assistance

We will make every reasonable effort to assist you with tracking and delivery-related matters. If there is any issue with your package, please contact us promptly and provide your order details together with any relevant photos or logistics records. We will assist with verification and communicate with the logistics provider where appropriate.

8. Customer Compliance Responsibilities

Different countries and regions may have different regulations regarding the import, sale and use of relevant products. Before placing an order, customers should confirm that the destination country permits the import and receipt of such products.

If a package is delayed, returned, detained or subject to additional charges due to local laws, customs policies or import restrictions, we will provide reasonable assistance with communication where possible. However, the final outcome and any related costs may be the responsibility of the customer.

9. Contact Us

If you would like to learn more about product flavors, stock availability, prices, destination countries or payment methods, please contact us via WhatsApp before placing an order.

Based on your destination country, required quantity and product preferences, we will provide suitable order recommendations and shipping options.

WhatsApp: +86 13006770439
Email: rita.coloorvape@gmail.com